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Summers, Donna C. S.

Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2005. - xii, 409 p. : ill. ; 25 cm.

Includes bibliographical references (p. 392-400) and index.

ISBN: 0132626438

LCCN: 2003068998

Subjects--Topical Terms:
Total quality management.
Quality control.
Organizational effectiveness.

LC Class. No.: TS 156 / .S86 2005

Dewey Class. No.: 658.4/013