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Lucas, Robert W.

Customer service : skills and concepts for success, student edition / Robert W Lucas. - 2nd ed. - New York: McGraw-Hill/Irwin, 2000. - 532 p. ; 27 cm.

Paperback.

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

ISBN: 0078226333 $48.19 9780078226335

Subjects--Topical Terms:
Economics, finance, business & management.
Sales & marketing.
Business / Economics / Finance.
Business/Economics.
BUSINESS & ECONOMICS / Office Management.
Business & Economics / Business Communication / General.
Business & Economics / Customer Service.
Business & Economics / Marketing / General.
Customer Relations.
Customer Service.
Marketing - General.
Office Management.
Customer services.
Management & Business: General.

LC Class. No.: HF 5415.5 / .L83 2005

Dewey Class. No.: 658.812