MARC details
                                    
                                    | 000 -LEADER | 
|---|
                                    
                                            
                                                | fixed length control field | 04258nam a2200685 a 4500 | 
                                        
                                    
                                    | 001  - CONTROL NUMBER | 
|---|
                                    
                                            
                                                | control field | ASIN0131875523 | 
                                        
                                    
                                    | 003  - CONTROL NUMBER IDENTIFIER | 
|---|
                                    
                                            
                                                | control field | Ost | 
                                        
                                    
                                    | 005  - DATE AND TIME OF LATEST TRANSACTION | 
|---|
                                    
                                            
                                                | control field | 20100812100318.0 | 
                                        
                                    
                                    | 008  - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | 
|---|
                                    
                                            
                                                | fixed length control field | 100812s2006    xxu                 eng d | 
                                        
                                    
                                    | 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | 
|---|
                                    
                                            
                                                | International Standard Book Number | 0131875523 | 
                                        
                                            
                                                | Terms of availability | $184.00 | 
                                        
                                    
                                    | 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | 
|---|
                                    
                                            
                                                | International Standard Book Number | 9780131875524 | 
                                        
                                    
                                    | 040 ## - CATALOGING SOURCE | 
|---|
                                    
                                            
                                                | Transcribing agency | KIM | 
                                        
                                    
                                    | 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | 
|---|
                                    
                                            
                                                | Classification number | 658.8 | 
                                        
                                    
                                    | 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) | 
|---|
                                    
                                            
                                                | -- | 2757 | 
                                        
                                            
                                                | -- | 2461 | 
                                        
                                    
                                    
                                    | 100 1# - MAIN ENTRY--PERSONAL NAME | 
|---|
                                    
                                            
                                                | Personal name | Lovelock, Christopher. | 
                                        
                                    
                                    
                                    | 245 10 - TITLE STATEMENT | 
|---|
                                    
                                            
                                                | Title | Services marketing / | 
                                        
                                            
                                                | Statement of responsibility, etc | Christopher Lovelock. | 
                                        
                                    
                                    | 250 ## - EDITION STATEMENT | 
|---|
                                    
                                            
                                                | Edition statement | 6th ed. | 
                                        
                                    
                                    | 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | 
|---|
                                    
                                            
                                                | Place of publication, distribution, etc | Upper Saddle River, NJ : | 
                                        
                                            
                                                | Name of publisher, distributor, etc | Prentice Hall, | 
                                        
                                            
                                                | Date of publication, distribution, etc | 2006. | 
                                        
                                    
                                    
                                    | 300 ## - PHYSICAL DESCRIPTION | 
|---|
                                    
                                            
                                                | Extent | 672 p. ; | 
                                        
                                            
                                                | Dimensions | 28 cm. | 
                                        
                                    
                                    
                                    | 490 1# - SERIES STATEMENT | 
|---|
                                    
                                            
                                                | Series statement | 6th edition. | 
                                        
                                    
                                    
                                    | 500 ## - GENERAL NOTE | 
|---|
                                    
                                            
                                                | General note | Hardcover. | 
                                        
                                    
                                    | 520 ## - SUMMARY, ETC. | 
|---|
                                    
                                            
                                                | Summary, etc | Significantly revised, restructured, and updated to reflect the challenges facing service managers in the 21st century, this book combines conceptual rigor with real world examples and practical applications. Exploring both concepts and techniques of marketing for an exceptionally broad range of service categories and industries, the Sixth Edition reinforces practical management applications through numerous boxed examples, eight up-to-date readings from leading thinkers in the field, and 15 recent cases. For professionals with a career in marketing, service-oriented industries, corporate communication, advertising, and/or public relations. | 
                                        
                                    
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Business/Economics. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Careers & Success. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Marketing Management. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Service Industries (Economic Aspects) | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Sales & marketing. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Sales & marketing management. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Textbooks. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Business & Economics. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Industries - Service Industries. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Management. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Marketing. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Professions. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Service industries. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Business & Economics / Marketing / General. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Marketing - General. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Customer services - Marketing. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Marketing - Management. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Professions - Marketing. | 
                                        
                                    
                                    | 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | 
|---|
                                    
                                            
                                                | Topical term or geographic name as entry element | Service industries - Marketing. | 
                                        
                                    
                                    
                                    | 700 1# - ADDED ENTRY--PERSONAL NAME | 
|---|
                                    
                                            
                                                | Personal name | Wirtz, Jochen. | 
                                        
                                    
                                    
                                    | 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | 
|---|
                                    
                                            
                                                | Uniform title | 6th edition. | 
                                        
                                    
                                    | 856 40 - ELECTRONIC LOCATION AND ACCESS | 
|---|
                                    
                                            
                                                | Materials specified | Amazon.com | 
                                        
                                            
                                                | Uniform Resource Identifier | <a href="http://www.amazon.com/exec/obidos/ASIN/0131875523/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0131875523/chopaconline-20</a> | 
                                        
                                    
                                    | 856 40 - ELECTRONIC LOCATION AND ACCESS | 
|---|
                                    
                                            
                                                | Materials specified | Amazon customer reviews | 
                                        
                                            
                                                | Uniform Resource Identifier | <a href="http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0131875523">http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0131875523</a> | 
                                        
                                    
                                    
                                    | 942 ## - ADDED ENTRY ELEMENTS (KOHA) | 
|---|
                                    
                                            
                                                | Koha item type | Books | 
                                        
                                            
                                                | -- | HF 5415.13 .L59 2007 |