Customer service : (Record no. 546)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03599nam a2200469 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ASIN0135109310 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | Ost |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20100413083728.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100413s2010 xxu eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0135109310 |
| Terms of availability | $57.50 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780135109311 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | KIM |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) | |
| -- | 1130 |
| -- | 886 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Harris, Elaine K. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service : |
| Remainder of title | a practical approach. international edition / |
| Statement of responsibility, etc | Elaine K. Harris. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | [S.l.] : |
| Name of publisher, distributor, etc | Pearson Education Ltd, |
| Date of publication, distribution, etc | 2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 177 p. ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Paperback. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business & Economics. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business/Economics. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business & Economics / Customer Service. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Relations. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business, Accounting & Vocational: Textbooks & Study Guides. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon.com |
| Uniform Resource Identifier | <a href="http://www.amazon.com/exec/obidos/ASIN/0135109310/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0135109310/chopaconline-20</a> |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon customer reviews |
| Uniform Resource Identifier | <a href="http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0135109310">http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0135109310</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| -- | HF 5415.5 .L83 2005 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Copy number | Price effective from | Koha item type | Source of classification or shelving scheme |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| KISAJU MAIN CAMPUS | KISAJU MAIN CAMPUS | - Open Collection | 01/01/2009 | 2 | 1 | HF 5415.5 .L83 2005 | 2009-9698 | 21/01/2016 | 18/07/2014 | 3 | 30/11/2010 | Books | Library of Congress Classification | ||||
| KISAJU MAIN CAMPUS | KISAJU MAIN CAMPUS | - Open Collection | 01/01/2009 | 5 | 4 | HF 5415.5 .L83 2005 | 2009-9695 | 21/01/2016 | 25/10/2013 | 5 | 30/11/2010 | Books | Library of Congress Classification | ||||
| KISAJU MAIN CAMPUS | KISAJU MAIN CAMPUS | - Open Collection | 01/01/2009 | 4 | 3 | HF 5415.5 .L83 2005 | 2009-9696 | 06/06/2018 | 01/09/2017 | 6 | 30/11/2010 | Books | Library of Congress Classification | ||||
| The MUA Library South C campus | The MUA Library South C campus | - Open Collection | 01/01/2009 | 3 | 1 | HF 5415.5 .L83 2005 | 2009-1796 | 21/01/2016 | 24/09/2014 | 1 | 30/11/2010 | Books | |||||
| The MUA Library South C campus | The MUA Library South C campus | - Open Collection | 01/01/2009 | 4 | 1 | HF 5415.5 .L83 2005 | 2009-1801 | 06/07/2022 | 06/05/2022 | 2 | 30/11/2010 | Books | |||||
| The MUA Library South C campus | The MUA Library South C campus | - Open Collection | 01/01/2009 | 3 | 3 | HF 5415.5 .L83 2005 | 2009-9699 | 21/01/2016 | 26/09/2014 | 4 | 30/11/2010 | Books | |||||
| The MUA Library South C campus | The MUA Library South C campus | - Open Collection | 01/01/2009 | 6 | 6 | HF 5415.5 .L83 2005 | 2009-9697 | 21/01/2016 | 24/09/2014 | 19/12/2010 | Books | Library of Congress Classification |