Includes bibliographical references and index.

The management process today -- Values, attitudes, emotions, and culture : the manager as a person -- Managing ethics and diversity -- Managing in the global environment -- Decision making, learning, creativity, and entrepreneurship -- Planning, strategy, and competitive advantage -- Designing organizational structure -- Control, change, and entrepreneurship -- Motivation -- Leaders and leadership -- Effective team management -- Building and managing human resources -- Communication and information technology management -- Operations management : managing vital operations and processes.