Secrets of customer relationship management [electronic resource] : it's all about how you make them feel / by James G. Barnes.
Material type:
TextPublication details: New York : McGraw-Hill, c2001.Description: xviii, 316 p. : ill. ; 24 cmSubject(s): Genre/Form: DDC classification: - 658.8/12 21
- HF5415.5 .B3683 2001eb
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| Item type | Current library | Call number | Status | |
|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF5415.5 .B3683 2001eb (Browse shelf(Opens below)) | Not for loan |
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| HF 5415.5 .B32 2005eb Perfect phrases for customer service | HF5415.5 .B32 2005eb Perfect phrases for customer service | HF 5415.5 .B3667 2006eb Branded customer service | HF5415.5 .B3683 2001eb Secrets of customer relationship management | HF5415.5 .C59 2003eb What's keeping your customers up at night? | HF 5415.5 .C74 2006eb Creating value with customers | HF 5415.5 .E44 2006eb Electronic customer relationship management |
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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