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Managing services : marketing, operations, and human resources / [compiled by] Christopher H. Lovelock.

Contributor(s): Material type: TextTextPublication details: Englewood Cliffs, N.J. : Prentice Hall, c1992.Edition: 2nd edDescription: xvi, 472 p. : ill. ; 25 cmISBN:
  • 0135447011
Subject(s): DDC classification:
  • 658 20
LOC classification:
  • HD 9980.5 .L68 1988
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Includes bibliographical references and index.

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