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Managing quality customer service / William B. Martin.

By: Material type: TextTextSeries: Better management skillsPublication details: [S.l.] : Kogan Page, 1991.Description: 96 p. ; 22 cmISBN:
  • 0749403527
  • 9780749403522
LOC classification:
  • HF 5415.5 .M17 1989
Online resources: Summary: Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
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Item type Current library Call number Status Date due Barcode
Books The MUA Library South C campus - Open Collection HF 5415.5 .M17 1989 (Browse shelf(Opens below)) Checked out to Georgina NDAWA (1000306) 15/02/2013 1998-0040

Paperback.

Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.

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