When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch.
Material type:
TextPublication details: Chicago, IL : Dearborn Trade Pub., c2005.Description: xi, 207 pSubject(s): Genre/Form: DDC classification: - 658.8/12 22
- HF5415.5 .G762 2005eb
| Item type | Current library | Call number | Status | |
|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .G762 2005eb (Browse shelf(Opens below)) | Not for loan |
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| HF 5415.5 .G46 1993eb Measuring customer satisfaction | HF 5415.5 .G548 2007eb Care packages for your customers | HF 5415.5 .G672 2009eb Strategic customer service | HF 5415.5 .G762 2005eb When customers talk | HF5415.5 .P38 2010eb Fundamentals of customer-focused management | HF5415.5 .T498 2002eb 50 powerful ideas you can use to keep your customers | HF 5415.5 .W66 2003eb The customer management scorecard |
Includes index.
We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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