Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
Material type:
TextPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : illSubject(s): Genre/Form: DDC classification: - 658.8/12 22
- HF5415.5 .G672 2009eb
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| Item type | Current library | Call number | Status | |
|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .G672 2009eb (Browse shelf(Opens below)) | Not for loan |
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| HF 5415.5 .G458 1998eb Beyond customer service, revised | HF 5415.5 .G46 1993eb Measuring customer satisfaction | HF 5415.5 .G548 2007eb Care packages for your customers | HF 5415.5 .G672 2009eb Strategic customer service | HF 5415.5 .G762 2005eb When customers talk | HF5415.5 .P38 2010eb Fundamentals of customer-focused management | HF5415.5 .T498 2002eb 50 powerful ideas you can use to keep your customers |
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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