Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör.

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Material type: Text

TextPublication details: Amsterdam : Vossiuspers UvA, c2007.Description: xiii, 176 p. : illSubject(s):

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Contents:

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

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Holdings
Item type	Current library	Call number	Status
e Book	ONLINE RESOURCE	HE 8788 .G86 2007eb (Browse shelf(Opens below))	Not for loan
e Book	ONLINE RESOURCE	HE 8788 .G86 2007eb (Browse shelf(Opens below))	Not for loan

Previous	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	Next
Previous	HD2346.G7 J68 Journal of small business and enterprise development	HE7661 .D47 2004eb Project management for telecommunications managers	HE 8788 .G86 2007eb Observing and registering emotional satisfaction of customer contacts	HE 8788 .G86 2007eb Observing and registering emotional satisfaction of customer contacts	HF 514.5 .W5 2001eb Obtaining and retaining customers	HF514.5 .W5 2001eb Obtaining and retaining customers	HF 1001 .C65 2006eb Dictionary of business	Next

Includes bibliographical references.

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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