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		Image from Google Jackets Image from OpenLibrary	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006 Online resources: Publisher description Table of contents only Contributor biographical information Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Services marketing K. Rama Mohana Rao by Rao, K. Rama Mohana Bitner, Mary Jo Gremler, Dwayne D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Pearson c2007 Online resources: Publisher description Table of contents only Contributor biographical information Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)

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