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		Image from Google Jackets Image from OpenLibrary	Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. by Fuchs, Edward Juran, J. M. (Joseph M.), 1904- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1999 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .F83 1999eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy Headon, Ian ebrary, Inc Series: Universal manager Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Kent, C.T. : Scitech, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 514.5 .W5 2001eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G46 1993eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by Timm, Paul R ebrary, Inc Edition: 3rd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Franklin Lakes, NJ : Career Press, c2002 Other title: Fifty powerful ideas you can use to keep your customers Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .T498 2002eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy Headon, Ian ebrary, Inc Series: Universal manager Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Kent, C.T. : Scitech, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF514.5 .W5 2001eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2011 Availability: Items available for loan: The MUA Library South C campus (1)Call number: HD 58.7 .C65 2011. Found in Open Library: Place hold Save to lists Add to cart (remove)