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Hodge, Richard.

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / [electronic resource] : Richard Hodge and Lou Schachter. - New York : McGraw-Hill, c2006. - xxii, 242 p. : ill.

Includes bibliographical references and index.


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.

ISBN:

LCCN:

Subjects--Topical Terms:
Selling.
Success in business.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HF5438.25 / .H625 2006eb

Dewey Class. No.: 658.81