The mind of the customer [electronic resource] : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / Richard Hodge and Lou Schachter.

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TextPublication details: New York : McGraw-Hill, c2006.Description: xxii, 242 p. : illSubject(s):

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Item type	Current library	Call number	Status
e Book	ONLINE RESOURCE	HF 5438.25 .H625 2006eb (Browse shelf(Opens below))	Not for loan

Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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