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Measuring customer satisfaction / Richard Gerson.

By: Material type: TextTextPublication details: [S.l.] : Kogan Page, 1994.Description: 144 pISBN:
  • 0749412593
  • 9780749412593
Subject(s): DDC classification:
  • 658.812
Online resources: Summary: Explains how to analyze customer response by describing how to collect and interpret data on customer satisfaction. What changes management should then initiate and how they should react to certain events is also described. The overall aim of the text is to improve customer relations.
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Holdings
Item type Current library Call number Copy number Status Barcode
Books The MUA Library South C campus - Open Collection HF 5415.5 .G47 1993 (Browse shelf(Opens below)) Available 1998-0293
Books The MUA Library South C campus - Open Collection HF 5415.5 .G47 1993 (Browse shelf(Opens below)) 2 Available 1998-0294

Paperback.

Explains how to analyze customer response by describing how to collect and interpret data on customer satisfaction. What changes management should then initiate and how they should react to certain events is also described. The overall aim of the text is to improve customer relations.

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