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Customer care : strategy for the 90's / Margaret Cardwell. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: [Letchworth, England] : Astra Communications Ltd, [1992?]
Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .C37 1994.
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Measuring customer satisfaction / Richard Gerson. by
Material type: Text Text; Format: print
Publication details: [S.l.] : Kogan Page, 1994
Availability: Items available for loan: The MUA Library South C campus (2)Call number: HF 5415.5 .G47 1993, ...
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Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1999
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .F83 1999eb.
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Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Reading, Mass. : Addison-Wesley Pub., c1996
Availability: No items available.
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Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Series: Universal manager
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Kent, C.T. : Scitech, 2001
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 514.5 .W5 2001eb.
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Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Series: Fifty-Minute series
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c1993
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G46 1993eb.
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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by
Edition: 3rd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Franklin Lakes, NJ : Career Press, c2002
Other title:
  • Fifty powerful ideas you can use to keep your customers
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .T498 2002eb.
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Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Series: Universal manager
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Kent, C.T. : Scitech, 2001
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF514.5 .W5 2001eb.
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Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Irwin, c2011
Availability: Items available for loan: The MUA Library South C campus (1)Call number: HD 58.7 .C65 2011.
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Satisfaction with life and service delivery in Eastern Europe and the former Soviet Union : [electronic resource] some insights from the 2006 life in transition survey / Salman Zaidi ... [et al.]. by Series: World Bank e-Library | World Bank working paper ; no. 162.
Material type: Text Text; Format: print available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : World Bank, c2009
Online resources:
Availability: No items available.