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		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer Service New Rules for Social Media World Peter Shankman by Shankman, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: Indianapolis Que 2011 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Brilliant Customer Service Debra Stevens by Stevens, Debra Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow Pearson 2010 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service secrets/ : Peter,Economy by Economy,Peter Edition: 2nd ed. Material type: Text; Format: print Publication details: New Delhi: McGraw-Hill/Irwin, 2004 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Marketing, Sales and customer Services Watkins, Charley by Watkins, Charley Material type: Text; Format: print Publication details: UK A.I.T.B.S 2006 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Perfect phrases for customer service [electronic resource] : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2005 Other title: Phrases for customer service Customer service Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .B32 2005eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Perfect phrases for customer service [electronic resource] : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2005 Other title: Phrases for customer service Customer service Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .B32 2005eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Strategic customer alliances : how to win, manage and develop key account business in the 1990's / Ken Burnett. by Burnett, Ken Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Pitman, 1992 Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .B87 1992. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. by Fuchs, Edward Juran, J. M. (Joseph M.), 1904- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1999 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .F83 1999eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Dearborn Trade Pub., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G762 2005eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G672 2009eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Edition: Rev. ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1998 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G458 1998eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Amaze your customers! [electronic resource] : creative tips on winning and keeping your customers / Daniel Zanetti. by Zanetti, Daniel ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Kogan Page, 2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .Z36 2006eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	The ultimate crm handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland. by Freeland, John Edition: 1st ed. Material type: Text; Format: print Publication details: [S.l.] : McGraw-Hill, 2002 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .U48 2003. Not available: The MUA Library South C campus: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service : skills and concepts for success, student edition / Robert W Lucas. by Lucas, Robert W Edition: 2nd ed. Material type: Text; Format: print Publication details: New York: McGraw-Hill/Irwin, 2000 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	The CRM handbook A business guide to customer relationship management Jill Dyche by Dyche, Jill Material type: Text; Format: print Publication details: New Delhi Pearson 2002 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Managing service as a strategic profit center / Donald F. Blumberg. by Blumberg, Donald F Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1991 Availability: Items available for loan: The MUA Library South C campus (2)Call number: HF 5415.5 .B57 1991, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Measuring customer satisfaction / Richard Gerson. by Gerson, Richard Material type: Text; Format: print Publication details: [S.l.] : Kogan Page, 1994 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (2)Call number: HF 5415.5 .G47 1993, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Table of contents Publisher description Availability: Items available for loan: The MUA Library South C campus (1)Call number: HD 9980.5 .Z45 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006 Online resources: Publisher description Table of contents only Contributor biographical information Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Strategic leadership : the missing links / Richard S. Handscombe. by Handscombe, Richard S Norman, Philip A Material type: Text; Format: print Publication details: Maidenhead : Mcgraw-Hill , 1989 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (1)Call number: HD 30.28 .H36 1989. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, D.V. Kalra by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson education, c2007 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Prentice Hall, c2010 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Services marketing K. Rama Mohana Rao by Rao, K. Rama Mohana Bitner, Mary Jo Gremler, Dwayne D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Pearson c2007 Online resources: Publisher description Table of contents only Contributor biographical information Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Services marketing and management Dr. B. Balaji by Balaji, B Bitner, Mary Jo Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : S. Chand, c2002 Online resources: Table of contents Publisher description Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5718 .C67 2005eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy Headon, Ian ebrary, Inc Series: Universal manager Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Kent, C.T. : Scitech, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 514.5 .W5 2001eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart. by Barlow, Janelle, 1943- Stewart, Paul ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Berrett-Koehler, 2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .B3667 2006eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Creating value with customers [electronic resource] / editor: Robert M. Randall. by Randall, Robert M ebrary, Inc Series: Strategy & leadership ; v.34, no.2 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .C74 2006eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G46 1993eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by Timm, Paul R ebrary, Inc Edition: 3rd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Franklin Lakes, NJ : Career Press, c2002 Other title: Fifty powerful ideas you can use to keep your customers Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .T498 2002eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5718 .C67 2005eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy Headon, Ian ebrary, Inc Series: Universal manager Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Kent, C.T. : Scitech, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF514.5 .W5 2001eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali World Bank Series: World Bank working paper ; no. 50 \| World Bank e-Library Material type: Text; Format: print available online ; Literary form: Not fiction Publication details: Washington, D.C. : World Bank, c2005 Online resources: home Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer Service Robert W. Lucas by Lucus, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw Hill 2012 Availability: Items available for loan: KISAJU MAIN CAMPUS (2)Call number: HF 5415.5 .L83 2012, ... The MUA Library South C campus (1)Call number: HF 5415.5 .L83 2012. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	The customer-centered enterprise : how ibm and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by Thompson, Harvey Edition: 1st ed. Material type: Text; Format: print Publication details: New Delhi : Tata McGraw-Hill Private Company Ltd, 2003 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: KISAJU MAIN CAMPUS (1)Call number: HF 5415.5 .T56 2003. The MUA Library South C campus (1)Call number: HF 5415.5 .T56 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Developing knowledge-based client relationships / Ross Dawson. by Dawson, Ross Series: Second edition Edition: 2nd ed. Material type: Text; Format: print Publication details: Armsterdam : Butterworth-Heinemann, 2005 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (1)Call number: HD 69.C6 D39 2005. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Exploring direct and customer relationship marketing / Martin Evans by Evans , Martin O'Malley, Lisa Patterson, Maurice Edition: 2nd ed. Material type: Text; Format: print Publication details: [S.l.] : Cengage Learning Business Press, 2004 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.126 .E93 2004. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Services marketing / Christopher Lovelock. by Lovelock, Christopher Wirtz, Jochen Series: 6th edition Edition: 6th ed. Material type: Text; Format: print Publication details: Upper Saddle River, NJ : Prentice Hall, 2006 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: KISAJU MAIN CAMPUS (1)Call number: HF 5415.13 .L59 2007. The MUA Library South C campus (3)Call number: HF 5415.13 .L59 2007, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007 Availability: Items available for loan: The MUA Library South C campus (5)Call number: HD 39.5 .C46 2007, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Supply chain Management strategy, planning, and operation Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Prentice Hall, c2010 Availability: Items available for loan: KISAJU MAIN CAMPUS (3)Call number: HD 39.5 .C46 2010, ... The MUA Library South C campus (2)Call number: HD 39.5 .C46 2010, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Understanding services management William J. Glynn, James G. Barnes. Integrating marketing, Organisational behaviour, Operations and Human resource management by Glynn, William J.(editor) Wirtz, Jochen Series: 6th edition Material type: Text; Format: print Publication details: New Delhi : Prentice Hall-India, 2006 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service : a practical approach. international edition / Elaine K. Harris. by Harris, Elaine K Edition: 5th ed. Material type: Text; Format: print Publication details: [S.l.] : Pearson Education Ltd, 2010 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: KISAJU MAIN CAMPUS (3)Call number: HF 5415.5 .L83 2005 , ... The MUA Library South C campus (4)Call number: HF 5415.5 .L83 2005, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Care packages for your customers [electronic resource] : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G548 2007eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Invented here : maximizing your organization's internal growth and profitability / Bart Victor. by Victor, Bart Boynton, Andrew C Material type: Text; Format: print Publication details: Boston: Harvard Business Press, 1998 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (1)Call number: HD 58.8 .V53 1998. Found in Open Library: Place hold Save to lists Add to cart (remove)